DELIVERY & RETURNS
At Pocket Square, we understand that you cannot rush perfection. As all products are created from scratch, your garment will take up to 4 weeks from the time of payment to arrive at your doorstep. We will keep you up to date via email with the progress and notify you when your order is being made, quality checked, and delivered. All deliveries are transported via Australia Post. If you have any questions about your order, feel free to contact us.
As every garment is custom made, we are unable to accept any returns. However, with our ‘Pocket Square Promise’, we will gladly offer you a rebate up to the value of $70 for suits, $45 for jackets and $25 for pants, vests and shirts for any adjustments that you may require, at any tailor of your choice. All you need to do is send us a photo/copy of your quote/receipt and fill out this short form within two weeks of receiving your purchase.
In the unlikely event that our highly qualified master tailors make a mistake and your suit/shirt is unwearable and does not agree to the measurements you provided, we will gladly remake your garment, at no extra cost for you. After all, what's the point of purchasing a suit or shirt that doesn't quite fit. For more information about alterations and remakes, please visit the Alterations & Remakes page.